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Public Report
Report From: JBuilder 2007    [ Add a report in this area ]  
Report #:  56987   Status: Reported
Dynamic help giving errors
Project:  JBuilder 2007 Build #:  20070614_1537
Version:    2007 1.0 Submitted By:   william bartell
Report Type:  Basic functionality failure Date Reported:  1/15/2008 11:11:12 AM
Severity:    Extreme corner case Last Updated:
Platform:    Windows XP Internal Tracking #:  
Resolution: None  Resolved in Build: : None
Duplicate of:  None
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Description
I'm running JBuilder 2005 & 2007 on the same machine.  when i try to go into dynamic help on 2007 i get an error screen which contains the following: (JBuilder 2005 works fine)

---------------------------------
Title: Multiple Errors have Occurred
<X picture> Multiple operations have reported errors. Select an error to view it's details

Help Indexer (Time of Error:<TODAY & NOW>)
<details> An internal error occurred during: "Help Indexer".
          invalid format
Dynamic Help Search (<same as above>)
<details> An internal error occurred during: "Dynamic Help Search".
          invalid format
----------------------------------

I've tried to reinstall but nothing changes
snippet from install log
Installation: Successful.
12626 successes
0 Warnings
0 NonFatalErrors
0 FatalErrors


I've installed this same version of JBuilder 2007 on another machine it it's fine.  The main difference it that this windows XP box doesn't have Internet explorer installed.
Steps to Reproduce:
open JBuilder 2007
click help
click dynamic help
Workarounds
None
Attachment
None
Comments

william bartell at 1/15/2008 11:16:09 AM -
i forgot to mention that this box also doesn't have internet access.

Server Response from: ETNACODE01